Customer Satisfaction Survey for Monk's Home ImprovementsA note from our founder - Thank you for your business and for taking the time to let us know how we did. This survey is designed with you in mind. All feedback is read, taken seriously and shared within the company. If you think there is something I need to know immediately, please send me an e-mail directly to: [email protected] and I will respond to you ASAP. Thank you for your feedback! - Ty Monk Very Good GoodFairPoorVery PoorNot ApplicableMy overall experience with Monk'sMy experience with my Estimator or Project ManagerMy experience with the Appointment Coordinator / Call CenterMy experience with my Kitchen & Bath DesignerMy experience with my Windows & Doors repVery GoodGoodFairPoorVery PoorNot applicableMy experience with my painting foremanVery GoodGoodFairPoorVery PoorThe quality of your paint jobThe painter's clean-upVery GoodGoodFairPoorVery PoorNot applicableMy experience with my carpentry foremanVery GoodGoodFairPoorVery PoorThe quality of your carpentry job The carpentry crew's clean-upVery GoodGoodFairPoorVery PoorNot applicableMy experience with my flooring foremanVery GoodGoodFairPoorVery Poor The quality of your flooring jobThe flooring crew's clean-up Is there anything else you would like to add? (no limit on length) Based on your experience, would you use us again?YesNo What is the next project(s) on your home improvement to-do list? (check all that apply)Carpentry - Built-insCarpentry - Exterior RepairsCarpentry - Interior TrimDeck - Build or Re-FaceDeck - StainingDoor InstallationFloor InstallationFloor RefinishingGeneral Interior RenovationsHardi-Plank SidingPainting - ExteriorPainting - InteriorPowerwashingRemodel - AtticRemodel - BasementRemodel - BathroomRemodel - KitchenTile InstallationWindow Installations What is the approximate timing of your next project?Next 30 daysWithin 3 monthsNext 3 - 6 months6 months to a yearA year or more Would you like us to call you regarding this future project?YesNo What services did you call us for on the most recent estimate? (check all that apply) Exterior PaintingGeneral Carpentry ServicesTrim ReplacementHardi-Plank SidingPowerwashingDeck StainingBuild or Re-Face DeckInterior PaintingCrown Molding and TrimCustom Built-insDoor InstallationWindow InstallationsFloor RefinishingTile InstallationBathroom RenovationKitchen RenovationAttic RenovationBasement RenovationGeneral Interior Renovations Was your estimate clear and easy to understand?YesNo If no, how could we have improved our estimate? Did your estimate accurately reflect the final cost of the job?YesNo If no, did you understand and agree to the changes in the estimate? Please let us know how we could have been more accurate. Was your job started on schedule?YesStarted late, but Monk's provided good communication about and during the delayStarted late with little or no communication about the delay. Did we complete your job in the time you expected?YesNo, Monk's took too long.No, but I added work to the original project.No, there were unavoidable surprises that added to the length. Was your estimator on time?YesNo Did the crew arrive on-time each day or call if they were delayed?YesNo Please tell us if there is anything you would like to see us offer or do in the future: Is there currently a Monk's lawn sign at your house? Yes, there is a sign at my house today.No, there is not a sign at my house now. Thank you for taking the time to review us! Sign has been collectedYESNO Need assistance with this form?